Careers

Introduction:

Join KAB Technologies a leading Internet Service Provider in Cape Town, dedicated to delivering top-notch Internet solutions to our clients. We’re looking for a skilled Helpdesk IT Support Technician to be part of our dynamic team and provide exceptional technical support at our Office in Montague Gardens.

Position: Support Technician

Location: Cape Town – South Africa.

The qualities of the individual we want in our team are:

• A great attitude and a willingness to learn and work hard to achieve targets
• Confidence in interacting with others
• A goal-driven individual with the desire to grow
• Excellent communication skills
• Positive mind set when faced with challenges
• Good interpersonal skills
• Problem-solving skills and being a creative thinker
• Attention to detail is crucial
• A great attitude and a willingness to learn and work hard
• Excellent communication skills, Afrikaans is an added bonus

Responsibilities and tasks within the IT Department:

• Provide first-line technical support to customers via phone, email, and remote assistance.
• Perform troubleshooting to diagnose and resolve general business office IT problems (repair or replace parts, debugging etc.)
• Assist customers with internet connectivity issues, including routers, modems, and Wi-Fi configuration.
• Maintain records/logs of repairs and fixes and maintenance schedule
• Manage client Backups (remote or onsite)
• Linux, Windows server, Microsoft Applications ( Exchange and Office 365 ) system administration experience will be an advantage
• Install and configure software and maintain client workstations on-site
• Diagnose general 1st line VoIP queries and general onsite VoIP phones
• Manage Support tickets via the helpdesk and diagnose client internet queries
• Document and escalate complex issues to higher-level support when necessary.
• Monitor and respond to support tickets in a timely and efficient manner.
• High-site maintenance and monitoring
• Educate customers on best practices for internet and network usage.
• Maintain up-to-date knowledge of ISP products, services, and industry trends.

Desired Experience and Qualifications:

• Own reliable transport and a valid Driver’s License are Compulsory
• A minimum of 3 years of customer service-orientated I.T. experience or proven experience in a helpdesk or IT support role.
• Familiarity with troubleshooting routers, modems, and other networking hardware as well as hardware and software.
• Experience with Mikrotik and Ubiquiti Hardware, network configurations and troubleshooting (TCP/IP, DNS, DHCP).
• Industry experience with Internet, Fibre, VoIP & Wireless Broadband Internet is essential.
• IT certificate or diploma in Information Systems (A+, N+, MCSE, CompTIA A+, N+, or equivalent) are a plus.
• A matric pass or equivalent is essential.

Working hours and remuneration:

Hours:

The working office hours are standard 08h00 to 17h00

After-hour remote support hours are 18h30 to 22h00 (Weekly rotational shifts)

Weekend Standby Remote support hours are 08h00 to 22h00 (only when queries come in or high sites are down and troubleshooting is required)

Weekends in office Support hours are every 2^nd Saturday (only when required)

Renumeration:

Based on Skill and qualifications

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• A friendly and supportive work environment.

How to Apply:

Please send your CV and a cover letter to cv@kabtech.co.za with the subject line “Helpdesk IT Support Technician Application.”

Join us in making a difference by providing reliable internet solutions and exceptional customer service!

Join our Team as a Wireless Field Technician for KAB Technologies.

We are seeking a skilled and motivated Field Technician to join our team, specializing in high-site and wireless installations and maintenance. This position is instrumental in ensuring the reliability and performance of our telecommunications infrastructure across various locations. If you have a passion for technology and enjoy working in a fast-paced environment, we want to hear from you.

Position: Wireless Field Technician

Location: Cape Town – South Africa

About Us: We are a leading telecommunications company dedicated to providing top-notch wireless solutions to our clients across South Africa. With our commitment to innovation and customer satisfaction, we are at the forefront of revolutionizing the way people connect and communicate.

Key Responsibilities (including but not limited to):

• Installation and Configuration: Install, configure, and optimize high-site equipment,
  including antennas, radios, and associated hardware. Ensure proper alignment and
  calibration for optimal performance.
• Site Surveys: Conduct site surveys to assess environmental factors, signal strength, and
  network coverage. Identify potential obstacles and recommend solutions to optimize signal
  propagation.
• Maintenance and Repair: Perform routine maintenance and troubleshooting on high-site
  equipment to prevent downtime and minimize disruptions. Diagnose and resolve hardware
  and software issues promptly.
• Network Integration: Collaborate with network engineers and other team members to
  integrate high-site installations into the broader telecommunications network. Ensure
  seamless connectivity and interoperability.
• Documentation: Maintain accurate records of installation activities, including equipment
  configurations, test results, and service reports. Update documentation as needed to reflect
  changes and upgrades.
• Safety Compliance: Adhere to safety protocols and guidelines when working at heights and
  in potentially hazardous environments. Follow best practices for equipment handling and
  personal protective equipment (PPE) usage.

Requirements

• Education: High School Matric (Required)
• Knowledge of the use of essential tools, such as spanners, sockets, drills, and other
• operational electrical tools.
• Computer-literate and tech-savvy
• Experience in the WISP, networking, or telecommunications space
• A proven experience in working on sites / in the field
• A proven experience in multi-tasking and prioritizing different tasks
• Drivers license is compulsory.
• History of working at heights is compulsory
• Prepared to be on standby / work overtime when needed.
• Working-at-height experience
• Certificate of competence relating to mast or fieldwork
• Exposure to / Mikrotik / Ubiquiti and Unlicensed carrier-grade products in a previous role

To thrive in this role, you will need:

• A diploma or degree in telecommunications, electrical engineering, or a related field.
• Proven experience in installing and maintaining wireless networks, preferably in a field
  technician role.
• Proficiency in configuring and troubleshooting wireless equipment, such as routers, access
  points, and antennas.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve
  technical issues effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
  Valid driver’s license and willingness to travel to different sites as needed.

Working hours and remuneration:

Hours:

The working office hours are standard 08h00 to 17h00
After-hour High site monitoring support hours are 18h30 to 22h00 (Weekly rotational shifts)
After hours standby with Emergency Breakdowns

Remuneration:

Skill and Qualifications dependent

If you feel you meet the above requirements please send us your C.V and Cover Letter to
cv@kabtech.co.za

KAB Technologies is looking for an energetic sales person. You will be joining a unique sales and marketing environment – the energy and positivity will make you love coming to work.
We understand how hard it is to find employment without much work experience, and we are willing to give you a chance to prove yourself. We are searching for talented South Africans who want to expand into the sales market.

When you start, we will give you all the training and guidance you need to set you up for success. Direct marketing will be your focus, learning our products, systems, target market, how to interact professionally, and more.

Key Responsibilities
• Receive and pick up on all inbound call and email sale leads
• Communicate directly with each and every prospects to establish customer needs
• Prepare and present proposals / contracts to clients
• Keep track of and follow up on all sales leads
• Scheduling technician client on site appointments
• Managing client expectation time frames
• Cold calling
• Achieve individual targets
• Work with the marketing team to generate new sales leads and acquire new customers
• Propose developing opportunities and expand customer base
• Update weekly call report and REACH daily

Skills
• Sound negotiation skills
• An eye for business opportunities
• Ability to work independently with minimum supervision
• Ability to persuade and sell
• Communication and Interpersonal Skills
• Problem solving and creative thinking

Candidate Requirements
• A great attitude and a willingness to learn and work hard
• Confidence when interacting with others
• Goal-driven and the desire to grow
• Excellent communication skills, Afrikaans is an added bonus
• Positive mind-set when faced with challenges
• Minimum requirement is a Matric (Grade 12) qualification
• 1 to 2 Year Sales Experience
• Industry experience advantageous (Internet, Fibre & Wireless broadband Internet)
• Own reliable transport

Required Skills
Sales: 1 to 2 years
Client-Focused: 1 to 2 years

Remuneration: Market related

Please email hello@kabtech.co.za with the subject “Sales Person”