Legal

KABTech maintains the following Key Commitments:

KABTech will:

• Act in a fair, reasonable and responsible manner in all dealings with subscribers;
• Ensure that all services and products meet the specifications as contained in KABTech’s licences and all the relevant laws and regulations;
• Not unfairly discriminate against or between subscribers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
• Display utmost courtesy and care when dealing with subscribers;
• Provide subscribers with information regarding services and pricing;
• Where requested provide subscribers with guidance with regard to their customer needs;
• Keep subscribers’ personal information confidential; and
• Advise consumers of their right to refer complaints to ICASA.

Consumer Rights Subscriber rights in terms of the services that KABTech provides include (without limitation) the right to:

• Be provided with the required service without unfair discrimination;
• Choose the service provider of their choice;
• Receive information in their preferred language;
• Access and question records and information held by the service provider;
• The protection of the consumer’s personal data, including the right not to have personal data sold to third parties without the permission of the consumer;
• Port a number in terms of applicable regulations;
• Lodge a complaint; and
• Redress.

Industry Associations

KABTech is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.

ISPA: The Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

WAPA: Wireless Access Providers’ Association is a collective voice for independent wireless operators in South Africa.