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KABTech maintains the following Key Commitments:

KABTech will:

  • Act in a fair, reasonable and responsible manner in all dealings with subscribers;
  • Ensure that all services and products meet the specifications as contained in KABTech’s licences and all the relevant laws and regulations;
  • Not unfairly discriminate against or between subscribers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
  • Display utmost courtesy and care when dealing with subscribers;
  • Provide subscribers with information regarding services and pricing;
  • Where requested provide subscribers with guidance with regard to their customer needs;
  • Keep subscribers’ personal information confidential; and
  • Advise consumers of their right to refer complaints to ICASA.

Consumer Rights Subscriber rights in terms of the services that KABTech provides include (without limitation) the right to:

  • Be provided with the required service without unfair discrimination;
  • Choose the service provider of their choice;
  • Receive information in their preferred language;
  • Access and question records and information held by the service provider;
  • The protection of the consumer’s personal data, including the right not to have personal data sold to third parties without the permission of the consumer;
  • Port a number in terms of applicable regulations;
  • Lodge a complaint; and
  • Redress.

Industry Associations

KABTech is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.

ISPAThe Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

WAPAWireless Access Providers’ Association is a collective voice for independent wireless operators in South Africa.